Code 7 on Mytvonline2 - Formuler-Support Forum (English) (2024)

Hello,

I have my Z8 starting with Mytvonline2 but it is now giving a connection error 7, goes to 10% when connecting to the usual portal, the Z8 as a no internet info on the connection with an exclamation mark, i cant go to the SW update as the Formuler says i have no network but The Z8 as internet as it is possible to use for instance youtube and install aps.

I did a factory reset, it allowed me to update at the first start, i updated to the last Beta and still the same problem.

Is there a problem with your servers where the box checks for an internet connection?!

Quote from Erik

Hello,

I have my Z8 starting with Mytvonline2 but it is now giving a connection error 7, goes to 10% when connecting to the usual portal, the Z8 as a no internet info on the connection with an exclamation mark, i cant go to the SW update as the Formuler says i have no network but The Z8 as internet as it is possible to use for instance youtube and install aps.

I did a factory reset, it allowed me to update at the first start, i updated to the last Beta and still the same problem.

Is there a problem with your servers where the box checks for an internet connection?!

M3u or mac portal?

I thought i read last month someone has the same problem.

Did you use mac portal?

Did you give the right mac adress to your provider?

00 1a 79 ...

You will find the right mac adress on the back of your z8!!

In mytvonline settings the right mac adress stands next to ID.

I thougt this was The solution.

Forgive me if i am wrong.

Together we get it fixed with all the people here.

Formuler Z8 Announcement:

• Due to backend services optimization and CDN refactoring, Z8 devices will incorrectly show "Internet connectivity issue" to the user. The warning displayed does not affect the performance of the device. This issue will be patched in the upcoming software release.
  
• Due to backend services optimization and CDN refactoring, newly un-boxed Z8 devices will not download the default system wallpaper correctly anymore. The wallpaper will be blank and black. Users can apply their own wallpaper from USB or URL in the Launcher settings.
  This issue will be patched in the upcoming software update that is scheduled for the end of this month.

Quote from Lucky133

M3u or mac portal?

I thought i read lasy monty someone has the same problem.

Did you use mac portal?

Did you give the right mac adress to your provider?

00 1a 79 ..,

You will find the right mac adress on the back of your z8.

In mytvonline settings the right mac adress stands next to ID.

Display More

So I am guessing the Formuler Z8 does a internet connection check to some server that is offline/not working.

Quote from SAM

Formuler Z8 Annoucement:

• Due to backend services optimization and CDN refactoring, Z8 devices will incorrectly show "Internet connectivity issue" to the user. The warning displayed does not affect the performance of the device. This issue will be patched in the upcoming software release.
• Due to backend services optimization and CDN refactoring, newly un-boxed Z8 devices will not download the default system wallpaper correctly anymore.The wallpaper will be blank and black.Users can apply their own wallpaper from USB or URL in the Launcher settings.
  This issue will be patched in the upcoming software update that is scheduled for the end of this month.

SAM, i would be happy if that sentence "does not affect the performance of the device" was true in my case. I am being affected by it, I can´t use Mytvonline2 as it does not connect. It has to be related, the portal was working fine and i already tested the service to be sure by m3u on a PC and its working normally.

Box restarted, unknown ssid showed, chosed my ssid and connected, speed link appear but with exclamation mark, how ever internet works.

MOL2 started and tested 1x portal and 1x m3u connect, works fine without any error.

Your problem with portal have nothing with the server change today. Please check the url again and if something have to be done on provider side (your account). Check and insert your ID again.

About not reaching the update section i think this will be fixed soon and before the next update roll out. How ever i send some message to Formuler and wait for replay.

The provider as done everything on their side to solve the problem, everything is fine on their side-.

It is the formuler z8 that can´t connect to Portal since the changes.

I feel I have a pretty expensive brick now, called Z8. when is this update coming?

Network issue will be fixed later today in preparation for the z8 beta releas.

Z8 beta is scheduled to be released tomorrow.

Quote from SAM

Network issue will be fixed later today in preparation for the z8 beta releas.

Z8 beta is scheduled to be released tomorrow.

great, hopes it solves my portal connection issue

Bonjour,

Moi aussi j'ai eu ce problème avec le même code d'erreur, et aussi une fois que le Z8 est déconnecté et que je dois également redémarrer, j'espère que ce problème sera résolu avec la nouvelle mise à jour à la fin du mois.

Je voudrais aussi demander s'il serait possible que lorsque je regarde un vod et que je parte quand je n'ai pas fini de regarder, il serait possible pour le lecteur de reprendre sa lecture quand j'aurai cessé de regarder, merci

Quote from TEODORO1962

Bonjour,

Moi aussi j'ai eu ce problème avec le même code d'erreur, et aussi une fois que le Z8 est déconnecté et que je dois également redémarrer, j'espère que ce problème sera résolu avec la nouvelle mise à jour à la fin du mois.

Je voudrais aussi demander s'il serait possible que lorsque je regarde un vod et que je parte quand je n'ai pas fini de regarder, il serait possible pour le lecteur de reprendre sa lecture quand j'aurai cessé de regarder, merci

English please. You can use a translation site like Google etc. My friend.

Hello,
I too had this problem with the same error code, and also once the Z8 is disconnected and I have to restart too, I hope this problem will be solved with the new update at the end of the month.

I would also like to ask if it would be possible that when I look at a vod and leave when I have not finished watching, it would be possible for the reader to resume reading when I have stopped watching, thank you

Quote from pippin10

I sent out 3 boxes the other day. All tested and working. They all arrived today and are all giving error code 7 message. It's no coincidence that the day between postage and arrival there was an issue with the ' no connection ' update. Everything else on the box is fine, just not the portal on mol

Thanks for writing here!
Let´s see if we are given some credit on our complaint

Quote from Islander

The same happened to my Z8 as well. When they made the changes, could not connect to any portals in mol2 even though the forumler guys said it would have no effect. Finally had to factory reset the box and the portals started working again.

I did the factory reset but with no luck. Did you update to beta at 1st run or kept the one it comes with or updated to the official version?

Quote from Erik

I did the factory reset but with no luck. Did you update to beta at 1st run or kept the one it comes with or updated to the official version?

I updated to the beta right away.

Quote from Islander

I updated to the beta right away.

i did the same thanks for replying.

Quote from Bruno Rodrigues

Good evening, I have the same problem with Z7 + impossible to connect with the MYTVONLINE application. Will there also be an update for Z7 +?

I had also that problem today.

I did power off the modem and my router and formuler.

Then i start my modem.

Then my router.

And when they where both started up i start my formuler z7+

Then i could whatching tv again.

I hope its help you.

Quote from SAM

Formuler Z8 Announcement:

• Due to backend services optimization and CDN refactoring, Z8 devices will incorrectly show "Internet connectivity issue" to the user. The warning displayed does not affect the performance of the device. This issue will be patched in the upcoming software release.
  
• Due to backend services optimization and CDN refactoring, newly un-boxed Z8 devices will not download the default system wallpaper correctly anymore. The wallpaper will be blank and black. Users can apply their own wallpaper from USB or URL in the Launcher settings.
  This issue will be patched in the upcoming software update that is scheduled for the end of this month.

if Internet connectivity issue then how to update at the end of the month ???

Quote from SAM

Users with portal issues: insert your portal url into web browser, enter and write here what kinde of message is shown. Thank you.

If it helps for something, by web browser i get: Access Denied.

But i guess it is supposed to be denied as the url doesn't have a website associated.

Pinging works:
Ping statistics for *******

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Ok your message means server is reachable and alive. You use XtremCodes Api Portal. Are you sure url and login data are inserted properly in Mol2? Please check again.

What others say with same issue?

portal connection is working now. updated already to the new beta, prior to that network icon was ok and the update shortcut working.

wallpaper is also restored now. on my side its solved.

Hi. I am new to this site. I am also getting the error code 7 but it says account blocked or expired when using the correct URL for mac. I use the M3U and it connects. Unfortunately, with the M3U I do not get Catch Up or single channel EPG.

I entered my URL on the box browser as mentioned above and it came back as:

*****.tv refused to connect. (xxxx=is my provider)

Would this be the Formuler issue or the provider issue?

Quote from Transitboy

I am also getting the error code 7 but it says account blocked or expired when using the correct URL for mac

I guess you already included the URL for MAC into the box from provider. Register the ID as MAC 00:1A:79:xx:xx:xx on provider side and try again. You can see this under connections, right upper corner.

I did put the right URL in the portal. I'm assuming that's what you mean by box from provider.

I just renewed my account with a different reseller. The reseller I had was not renewing anyone and my account expired in 2 days.

I received the new subscription and went into the page where you can add your MAC to the order. It replies with a message saying the MAC is already registered. So from that I'm assuming it is current at their end.